2023 Ford Escape for Sale in Salisbury, MD

“ Jonah was amazing and super helpful! ”

“ Adam in customer service was very helpful. My car had issues and they were able to get back to me in a day. He was able to get me in even though they had multiple customers. Was able to get my car back quick. ”

“ Typical stellar performance in the Pohanka service department. We received state inspection and tire balance and rotation. In and out quickly! Thank you! ”

“ Mr Juan, Mr Hunter, Mr Muhammad Khan was amazing to complete the deal smoothly ”

“ Five star service. ”

“ Informative and timely, best service department in the area ”

“ Just bought my first car, a 2021 Lexus ES 350, from Sachin, and the experience couldn’t have been better. The process was super quick and I was in and out in no time with the car titled and registered. Sachin made everything so easy, and I felt confident every step of the way.The car is amazing—smooth to drive, comfortable, and has all the features I wanted. Big thanks to Sachin for making my first car-buying experience such a great one! ”

“ Bryant in the service department was excellent at communication from start to finish. Haven't had service that excelled this much from a dealer in a long time! Recommended A+++ ”

“ Had unusual incident with my Bolt EUV..driving along 495 near Tysons when I ran over a pylon after someone cut over divider between express and regular lanes sent it into lane I was in. Truck had no problem avoiding but it did get caught underneath my car. Had to drive like that till got to a place to be able to pull over to dislodge. Decided to bring here to have undercarriage checked. Gentleman that checked me in was very understanding of my issue and said absolutely they would check out. Luckily all ok but did throw off alignment so they did do that. Was great being able to walk in and wait as was nervous driving...did have to wait awhile but peace of mind worth it. So thank you to service department. ”

“ I recently purchased a Chevy Silverado, and I couldn’t be happier with the experience. Jonah was absolutely fantastic to work with. From the moment I walked into the dealership, he made the process smooth and stress-free.He was incredibly understanding of my needs and went above and beyond to ensure everything was convenient for me. He explained everything thoroughly, answered all my questions with patience, and never once made me feel pressured. His professionalism, combined with his friendly demeanor, made the entire experience enjoyable.If you’re in the market for a vehicle, I highly recommend reaching out to Jonah you’ll be in great hands! ”

“ Overall It was a great experience and everything was squared out in an hour to 90 minutes. Even though I'm 600 miles away to take this delivery, they made this process smooth and easy. ”

“ I had great customer service experience and I always take my car there to make sure my car is getting what it needs. They even provide uber if needed. Thank you Adam for taking care of me and my car. ”

“ Excellent service from the staff. Especially great service from Bryant. 100% recommend great work. ”

“ Outstandingt ”

“ It was great working with the staff at Pohanka Chevrolet! They do everything they can to make the customer happy with their purchase. We worked with Jonah and he was great about accommodating our many needs with our new 2025 Tahoe! ”

“ Great service. Bryant was exceptional. Highly recommend. ”

“ Proud new owner of a Z71 Tahoe, with every spec we were looking for. Thank you to Jonah for making this happen! The process was smooth and efficient; Jonah was quick with communication and we’d be happy to work with him again. ”

“ Great experience…Tate was an excellent service provider. ”

“ Great service at your facility. My Don recommended your service to me. ”

“ Great service ”

“ Great experience! ”

“ Made the trip to Pohanka to look at a few of the new vehicles on the lot. I was met by Sachin, one of the sales consultants. Sachin listened to my needs, was very knowledgeable on the features of the car and offered great insight into and vehicle. There was no sales pressure and Sachin made the process easy to purchase the vehicle! Definitely would recommend Sachin and Pohanka Chevrolet if you are looking for a new ride. ”

“ We were stuck in Virginia and needed to get to New Jersey in our car would not start. I called up the dealership and they said bring it in right away and they took care of it. Very pleased. Very pleased with their service department on the prompt action they took. We would recommend them to anyone. ”

“ First time getting service from this brand at Pohanka. Made appointment online. Logged in quickly and on time by Jeffrey. He gave me a completion time estimate window, which they beat. They kept all their promises about first-time free tire rotation and manufacturer safety checks, complimentary car wash, and free state inspection. Couldn’t have been better. One-time free oil change was a moot point for my Bolt EUV :-) ”

“ All of the work was done as expected and in the forecasted time-frame. When I went to pay, a discount had been applied to the quoted price that saved me $70. ”

“ Recently came in looking at the 2024 silverado's, I was very fortunate to have Jonah kemp. Very professional and easy to talk with and very clear on the ins and outs of the truck and the process of the dealership. Jonah and the entire Chevrolet team were absolutely the best in helping me with any additional questions I had and more importantly through the entire process there was never any pressure into buying, but did everything in their power to get me the truck I was looking for and they absolutely crushed that goal. I absolutely LOVE my 2024 silverado and would absolutely recommend the location and Jonah to anyone and everyone. ”

“ Waiting area was comfortable ”

“ Great 10/10. Repeat customer! ”

“ Always receive a sweet loaner and excellent service at Pohanka dealerships. ”

“ I initially never got a call back for updates on the service of my vehicle, I had to call, to find the work needed after 20:00. The vehicle was looked at 17:00. I knew this because my alarm on my vehicle sends updates, like if my vehicle was moved. What saved you, the dealership from a bad review, one Christian, service adviser, kept me updated. Thanks. ”

“ I initially never got a call back for updates on the service of my vehicle, I had to call, to find the work needed after 20:00. The vehicle was looked at 17:00. I knew this because my alarm on my vehicle sends updates, like if my vehicle was moved. What saved you, the dealership from a bad review, one Christian, service adviser, kept me updated. Thanks. ”

“ I love the promptness of service, always a friendly staff associate to greet you! Going forward calling an update on vehicle would go a long way. My car was @ dealership Friday before Christmas to Tuesday Christmas Eve, before I knew the results of diagnostic report & estimates, I was never called. I missed a week of work & if I hadn’t kept calling it could have been another week. ”

“ Long story. Sales manager chose to sell a truck that I had put a deposit on. Did not tell salesman nor me until I had driven 40 miles to take possession. Replacement next day but not equivalent. Price adjusted for factory option not included in Replacement. Sales manager would not approve compensation for dealer options provided in original truck. Only reason 3 stars and not 2 is the sales guys were great and I do like the truck. Sales management really left a bad taste. I should have walked away from the deal.Follow up: The sales manager has reached out to me with promises of looking into my issues. ”

“ Very average dealership. Attentive when they sense an opportunity to close a deal. Once that is done, you had better be all 100% done otherwise, you will wait a while to get any communication. Bought a car from them. Minor work was needed. Key also needed some fixing. I'm the one who has to keep following up with them. They told me they're swamped (aka, we are too busy for to think about you right now. Compared with the abundance of communication we got when we first expressed interest in one of their cars, we feel justified in giving a 2.5 - 3 rating. ”

“ Picked up my car after general maintenance. The guy who pulled up my car after I paid didnt even acknowledge me and walked away with my key . He only walked back because I said I wanted to make sure of something. My oil reading wasn't reset even though the receipt confirmed an oil change. He said, "I don't know why it's not reset. I wasn't the original advisor." He was really defensive about it as if I was accusing him of something when all I was looking for was for it to be reset. He did reset it & I would have done it myself if I'd known how. His attitude was really juvenile and off-putting. It's also not the 1st time that my oil reading hasn't been reset and it makes me wonder if the oil is even really being changed. ”

“ My family has ONLY bought vehicles from here for 30+ years, and ONLY has had them serviced and inspected here, knowing it will be more expensive, but loyalty goes both ways, right? I've watched this for the last 20 odd years and have expressed my disapproval. Now that my mother is divorced and coming in alone, they take advantage of her. Will not be coming back. $65 for a tag light and no more car washes... When folks spend $5k plus on new and "factory" maintained vehicles, just because you say they need it. ”

“ Horrible experience. I hate that there are no appointments for service. But on top of that, our rep failed to update us when our car was done and was OOO the next day. Take your time off but don’t leave me in the lurch when you said you’d let me know. I didn’t get a printed quote initially which also felt scammy. And when they called to give me an update, there was talk of an extra charge to remove locking nuts from our wheels? I asked to be provided with the nuts they removed and was not. When I went to retrieve my car after calling the dealership Twice, the cashier didn’t have my paperwork and there was a question if my vehicle was even ready (after I was told it was). THEN I had to wait for them to locate the old tire they replaced so I wouldn’t be charged extra. How am I responsible financially for something you lost? All in all, it took me 30 mins to pick up my car and was an all around crappy experience. Stay away if you can. ”

“ Service was horrible. There was no communication from the service tech during the repair. My car sat for 3 days before anyone looked at it. I had to keep calling to get updates and was mislead during the while process. My car was there for a whole month and I was told I didn't qualify for a loaners vehicle. ”